Membership

FAQs

NewCampus Sessions

What learning formats do you offer?

Our learning formats include:

  • Workshops: Accelerate your career and business with the most practical business, technology and leadership skills needed in modern workplaces.
  • Power Lunch Hour: ****Fortnightly series of career and personal growth discussions with experienced professionals from various industries.
  • Power Ladies Breakfast (women only): Fortnightly female leadership series featuring women leaders sharing their journeys and insights
  • Initiatives under Modern Matters: Through carefully curated learning festivals, events and content — explore the companies, ideas, and technologies shaping the global economy. This delves onto innovation, culture, current affairs, art, design and social impact to ensure you are nourished with a broad view of the changing world.
  • Cuppa Club: A tool to facilitate personalised introductions for 1-on-1 catchups with compatible connections, based on your preferences and goals.
Where are classes usually held?

For the foreseeable future, all our classes and events are held online to safeguard our community. Classes are held over Zoom and links will be sent to you before the respective sessions.

What do NewCampus classes look like?

Here's a summary of what to expect when you're at a class.

  • Each class has no more than 15 people
  • Everyone include the class host and your fellow colearners will dial in virtually through Zoom
  • We encourage back-and-forth discussions to keep you on your toes
  • Toggle on your video to facilitate personable interactions with your host and fellow colearners
  • Dress smart casually, the same as you would in an offline class or event

Please read our guide for tips and tricks to create the best colearning environment. This includes how to set Zoom up, useful features, and best practices.

Pricing and Payment

How much does a membership cost?

We have several memberships for different types of learners with diverse goals and aspirations. A membership will give you access to our exclusive events and community gatherings.

You can view our membership packages here.

What happens when my membership payment is delayed?

There are certain circumstances where our payment provider, Stripe, is unable to charge your account when your billing cycle refreshes.

For example, insufficient funds in your account can cause this error.

When that happens, you will receive a notification from Stripe. Payment should be processed promptly to retain your membership account.

A discretionary $10 penalty fee will be imposed when this occurs.

How long does it take for a refund to be processed?

In the event that a refund has been granted, please allow 5-10 working days for the amount to be processed and returned to your account.

When will I be charged a penalty fee?

You will be charged a penalty fee if you:

  • cancel a booking less than 8 hours before a class,
  • arrive to class more than 10 minutes late,
  • or do not show up for a class you booked.

Penalty fees imposed will be invoiced via Stripe to your membership account. Payment has to be made within 7 days, otherwise we reserve the right to refrain you from attending classes.

Membership

Can I freeze my membership?

You are entitled to 3 freezes in a single calendar year. This allows you to put your membership on pause for when you’re away for an extended amount of time.

Typically, freezes last 1-2 months.

Please write in to us via the chatbox at the bottom right of this page to request a membership freeze at least 3 days before your next billing cycle to avoid your next charge.

What happens when my membership freeze ends?

An email reminder will be sent to the colearner 2 days before the freeze ends. Before we reactivate your membership rights and credit card charge, we'd ask for confirmation that you'd like to unfreeze your NewCampus membership. Please reply to the email with a simple acknowledgement to reactivate your membership.

After which, your membership rights and your recurring monthly credit card charge will be reactivated.

How do I cancel my membership?

Please follow these steps to cancel your membership with us:

Step 1

To proceed with your cancellation, please fill up this exit form.

Upon completion, your membership will be cancelled within 2 working days, and your credit card will no longer be charged.

Step 2

We'll appreciate if you could take 10 minutes to have a chat with us before you go, please find a time that suits you here. We'll love to learn about what we could have done better.

Alternatively, you can write in to us at hello@newcampus.co and we can guide you with the next steps.

For founding members, do note that when you cancel your subscription, you will not be able to get back your original founding members pricing as it has been discontinued.

Bookings and Cancellations

Why can't I book a class?

Possibility 1: The class is full.

Do write in to us via the chatbox at the bottom right of this page and we can add you to the waiting list. In the event that we receive a cancellation, we’ll add you to the class and send you a booking confirmation email to let you know. In the meantime, feel free to check out our other upcoming classes.

Possibility 2: The class is outside of your membership cycle.

Remote Members

Your membership cycle refreshes every month from the date you register. Thus, you may book classes that are within your membership cycle.

For example, say you signed up on 12 February, your membership cycle refreshes every 12th of the month. So, over the first month, you’ll not be able to book for classes on 14 March.

Lite Members

Your credit refreshes on the 1st of every month. So if you've booked a class for 16 November, your next credit will be refreshed on 1 Dec for you to book into your December session.

**Possibility 3: You've ran out of class credits for the month.**These are the number of class credits assigned to each type of membership package for each month:

  • Remote: Unlimited
  • Lite: 1

The following are no longer offered:

  • Accelerate: Unlimited
  • Explore: 4
  • Starter: 2
  • Student: 2

One credit gives you access to one class.

What happens when I'm late for class?

Classes will start promptly at the time stipulated.

If you arrive more than 10 minutes after the class had started, you will not be allowed to join in order to maintain the quality of the class and ensure minimal disruption for the rest of the colearners.

You will also be penalised for no show (refer to point 7).

I can no longer make it to class, how do I cancel my booking?

If you are unable to attend a class that you have booked, you can log onto your account and cancel your booking up to 8 hours in advance, with no penalty.

If you want to cancel your booking less than 8 hours in advance, you will not be permitted to do so through your account. Instead, you can let us know by dropping us a note via the chatbox on the bottom right hand page of this page.

A warning will be issued for the first late cancellation. For every subsequent booking cancelled after 8 hours, a $10 penalty fee will be imposed.

In an event of an emergency, we will waive the penalty fee if you provide a Medical Certificate or proof of other official matters.

What happens when I don't show up for a class I have booked?

We understand that last minute changes can happen.

A warning email will be sent for your first no-show.

For any subsequent classes that you do not show up for, you will be penalised $15 and your credits will be fully refunded.

Community

Can I invite someone to attend a class with me?

Of course! We love meeting new people.

As a member, we encourage you to to bring a friend or colleague for the class you attend.

To do this, you can reach out to us at hello@newcampus.co and let us know which class your friend would like to attend with you. You will need to provide us with their name and email address so that we can send them relevant emails.

Referral

I would like to refer NewCampus to my friends and colleagues. How best should I go about this?

We love to hear that! You can either write in to us at hello@newcampus.co with their details (name, email, LinkedIn) and we'll reach out to them with instructions.

Or you may visit this page and fill out the form with the names and emails of the people you would like to refer to us.

Enterprise

How can I get my employer / HR to sponsor my membership?

Most organisations are actually happy to support employees in learning initiatives, as long as you make that ask and they can see how it benefits your work. I'm sure they'll be impressed with your initiative too!

You may use our Employer Sponsorship Email Template here.

Feel free to let us know if you need anything else to make that request. We're here to support you with your growth and learning journey.

I'm interested in referring NewCampus to my team or organisation. How best should I do this?

That's great to hear! Here's our enterprise page that you can share widely: https://www.newcampus.co/business

We're happy to chat and schedule a demo. You can reach out to us at hello@newcampus.co with more details about your organisation and what you are looking for.

Non-Members

What features can I explore as a non-member?

We're glad you asked. We have the following community features which are accessible to non-members:

Cuppa Club

Join Cuppa Club, where you will be connected smartly to professionals around the world based on your preferences and goals to help you form the personal connections you want.

More information here: https://www.newcampus.co/community/cuppa-club

NewCampus Forum

A place our community can engage in fruitful conversations about current affairs, our sessions, and what you’re curious about.

Looking for a new friend, different perspectives, or some inspiration? Join the conversation now: https://www.newcampus.co/forum

You may also keep an eye out on our Eventbrite account for single tickets and subscribe to our newsletter to stay updated.

Have more questions?

Click on the button in the bottom right corner to chat with us, or send us an email at hello@newcampus.co.

Building a new generation of leaders
About

Who We Are

NewCampus brings together growth-minded executives, entrepreneurs, and creative professionals who prioritise levelling up themselves, their companies and their communities.

Get an all-access pass to the skills, resources and network you need to get ahead by signing up for our membership.

Learn more