Empathy has the ability to accurately experience another person’s internal world, emotional pain, and inner conflicts. To do this, we must come to understand a person’s true feelings, thoughts and experiences, which are typically governed by their beliefs and the perspectives they hold of themselves, others, and the world around them.
Developing empathy is, of course, no walk in the park. It takes a lot of work and focused effort. Some would even say that developing empathy just ain’t possible. This class will walk you through a framework in developing empathy in business settings.
Christiaan Ballard is a Talent Acquisition Manager at B Capital Group. She partners with APAC & India portfolio companies to drive strategic talent and hiring initiatives as they scale. Prior to joining B Capital, Christiaan led HubSpot’s APAC Recruiting team. During her time there, she experienced HubSpot’s growth from early stages through IPO and understands the critical role that talent acquisition plays in the success of a business.