About this session
Customer service is an important aspect in business. In 2020, the customers' expectations from businesses are raising. Customers are the reason for our existence and having quality service is a competitive advantage. Understanding stake holders and the need to constantly create value for the customer and improve customer satisfaction is now an important part of leading with customer excellence in the 21st-Century. Learn how you can implement these skills in your business in this class.
You will gain a greater understanding of:
1. What is customer service and why do customers leave?
2. Who are your stakeholders and what customer service is not?
3. Who are your customers and their preferred way to communicate?
Livestreamed to your living room
All NewCampus programming is taking place live and online. Instructions will be sent to those who sign up on connect to the session. Learn more about our response to COVID-19.
*NewCampus classes and events are not webinars.