Get the basic fundamentals of user experience
Customer service is an important aspect in business. In 2020, the customers' expectations from businesses are raising. Customers are the reason for our existence and having quality service is a competitive advantage. Understanding stake holders and the need to constantly create value for the customer and improve customer satisfaction is now an important part of leading with customer excellence in the 21st-Century. Learn how you can implement these skills in your business in this class.
1. What is customer service and why do customers leave?
2. Who are your stakeholders and what customer service is NOT?
3. Who are your customers and their preferred way to communicate?
A concise workshop designed to up-skill you within a hour and a half. There will group exercises, feedback sessions and case studies carefully curated for the experience.
Sandy Colombo is a specialist communications and creative leadership facilitator, as well as a professional business coach, with extensive national and international experience. She is a Practitioner Master & Trainer of NLP, Mbit Coach, Speaker and Author. Sandy’s skill lies in her ability to work alongside key stakeholders to empower their people to take responsibility for improvement, to act decisively and to risk being the best.
NewCampus helps you stay relevant and curious in our ever-changing world with small group discussion-led classes, workshops and unique offline community events, all under one membership curated just for you.
You can sign up for a NewCampus membership here. Upon successful checkout, you can start booking our classes to your heart's content.
A NewCampus membership will give you:
Sound like your cup of tea? Get started today and make learning part of your life.
In Singapore, our campus is located at various coworking spaces.
If you’re interested in learning about our Dubai campus or upcoming campuses, let us know here.
When your membership starts, you will get access to a membership account where you’ll be able to browse and book classes.
In Singapore, a NewCampus membership will be:
- S$ 79 a month (up to 2 classes a month)
- S$ 129 a month (up to 4 classes a month)
- S$ 149 a month (unlimited classes)
You can cancel your membership at any time, no strings attached. If you cancel your subscription, you will retain access to your membership benefits until the end of your current billing cycle. Let us know by sending an email to firstname.lastname@example.org or giving us a shout in the chatbox located in the bottom righthand corner of this page.
You are advised to give at least 2 weeks notice prior to your next billing date in order to not get charged for an extra month.
Only NewCampus members will receive access to our daily classes, workshops and exclusive in-person events. We’re adding new formats, offerings and products everyday. However, non-members are also encouraged to sign up to our newsletter! Occasionally we run community-wide events, so don’t miss out.